We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help and we'll work with you to provide an optimal solution for both parties.
Opened products cannot be processed for return, due to safety concerns.
We do not offer refunds for items purchased on a BOGO sale unless the items are returned unopened, unused, and undamaged.
Products can not be returned due to reasons of buyers remorse. If products are unopened and returned, those products are subject to $5.00 restocking fee and return shipping is paid for by the customer.
If you have further questions, feel free to contact our customer support team at info@theswolekitchen.com to find out if your item(s) are eligible for return/exchange.